Customer Notice

In view of the COVID–19 outbreak and following the Government’s announcement on Monday 16th March, Stevenage Leisure Limited (SLL) and Stevenage Borough Council (SBC) have taken the very difficult joint decision to temporarily close The Gordon Craig Theatre from Friday 20th March 2020 until further notice. All performances and educational activities have been suspended and the box office has been closed.

We are committed to providing a safe and healthy environment for all, and the well-being, and health and safety of our performers, artists, audiences, employees and visiting companies is of paramount importance to us and we hope that by closing our doors, we can help to keep everyone safe.

We appreciate that this closure will cause significant disruption and we apologise for any inconvenience caused. We are working hard behind the scenes to reschedule all performances and updated information will appear on our website and social media channels as soon as arrangements are finalised.

We will do our utmost to notify customers of any changes to their bookings by email as soon as we have the information available. Ticket holders will be contacted systematically and in chronological order. Where a show is able to be rescheduled all tickets will be transferred to the new date. Should the rescheduled date prove unacceptable, you will be issued with a refund by way of a credit on your account, valid for two years. However, in these challenging and unprecedented times why not consider donating the full or part value of your tickets to help get The Gordon Craig (managed by SLL, a registered charity) back up and running again?

During this period, our small but dedicated team will continue to work remotely where possible. However, please be aware that that it will not be possible to answer queries or emails during this period and that there may be a significant delay in you receiving a response.

We are looking forward to welcoming you back to The Gordon Craig as soon as possible with an exciting programme of shows and events. Our website remains open 24 hours a day with tickets available for future performances. Likewise, we will be keeping you all up to date with exciting announcements about our forthcoming productions and casting announcements via our social media channels.

We have always been grateful to the support that you, our audience give us and we very much hope that you’ll support us through the challenges we face.

The show must go on as they say and we look forward to welcoming you back to The Gordon Craig Theatre after this extended interval.